(860)779-0825 - International

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  Shipping Policy



UPS Ground shipments originating from the Connecticut Area
These shipments include our full line of grips, apparel, posters, and many accessories.

Orders for small packages (under 165 lbs and under Package Carrier minimum size requirements) are shipped primarily from our Connecticut location.  Some items are drop-shipped directly from partner manufacturers. 

DGS (Gymsupply.com) will ship orders within 48 hours of receiving. Our best effort is to ship orders the same day when placed before 3 p.m. EST. Monday-Friday. Orders received Friday after 3 p.m. and weekends will ship the following Monday, excluding Holidays.

Standard shipping can take 5 to 10 business days. Please refer to the shipping map below for estimated ship days. Saturday, Sunday, and holidays do not count towards order processing or shipping time. DGS will choose the best method to ship your small package.  UPS/Fed Ex will not deliver to a PO Box or an APO/FPO. Orders to these addresses will ship via USPS.

Please Note:
UPS makes every effort to deliver every package as soon as possible. If there is a shipment delay, due to adverse weather conditions in-transit, you may experience a delivery delay. Weather delay is outside of UPS's control. In these circumstances UPS does not honor expected arrival dates.



UPS Shipping Map
Motor Freight
Orders for larger items that do meet the size and weight requirements of our regular Package Carriers will ship via Motor Freight and will ship in 3 - 4 weeks from date of order.  Freight carrier will be determined by destination and the best rates available. Gymsupply.com will contact our customers with trucking company's contact information and delivery tracking information.  Customers are responsible to communicate with the trucking company dispatch to schedule large item deliveries.  DGS (Gymsupply.com) cannot guarantee freight company delivery schedule. Customer is required to provide help to unload deliveries. Contact Gymsupply.com at 1-800-932-3339 or info@gymsupply.com with freight questions or concerns.   Please contact Gymsupply.com with special delivery concerns or requests.   

Customer is responsible to carefully inspect all freight packages and items for damage upon delivery. If damage is noted customer can choose to refuse the delivery of the damaged items. If you choose to accept damaged items you must sign for the items as damaged (describe damage) on the freight Bill of Lading (delivery receipts) in the presence of the driver. Make sure the driver agrees and signs as well. Ask the driver for the freight company Damage Freight Claims Department information so you can claim your damage directly with the freight company.

DGS 9.9/Gymsupply.com is not responsible for freight damage and all damage claims must be filed directly by the customer in a timely manner with the freight company.        

Expedited Shipping
Express shipping requests are always given our top priority. Please note that express shipping can still take up to 4 business days as weekends and holidays are not calculated in express shipping times.

Alaska, Hawaii, and Puerto Rico Shipping Methods:
For customers ordering from Alaska, Hawaii, and Puerto Rico, The United States Postal Service Priority, Express, or First Class International is used. Most items arrive within 5 business days after they leave our facility. You will receive a confirmation email letting you know that your item has been shipped, and a USPS tracking number.

Shipping Methods for Canada:
For our valued Canadian customers, we offer two shipping methods. The United States Postal Service Priority, Express, or First Class International and also Bongo International. Most items arrive within 5-7 business days via USPS after they leave our facility. If you use USPS, you will receive a confirmation email letting you know that your item has been shipped, along with a customs form number which is similar to a tracking number but not as accurate as a tracking number. This number will allow you to see that the package has left the United States, and when it it arrives to Canada, however it will not give the package's exact location. If you use DHL International through Bongo International, you will receieve an actual tracking number which will enable you to view your package's current status and location.

International Shipping:
International orders ship via USPS Express, First Class or Priority International.  Please note: Restrictions on order dollar amount, size of shipping boxes, and even certain fabrics prohibit some items from being shipped to certain countries. Additional local taxes and or duty charges may apply upon delivery.

Customs Requirements That May Affect your International Mail Shipment
All international mail is subject to the Customs regulations and laws of both the country of origin and the country of destination.
There are three (3) different types of Customs requirements to be aware of:
1. There may be fees, delays, and/or restrictions relating to items mailed into Canada and other countries.
2. There are Canadian requirements and/or restrictions on certain products being mailed out of Canada.
3. There are foreign customs rules and requirements relating to the country of destination.

International mail is subject to customs examination in the destination country resulting in delays and possible duties. Once the package arrives in customs, we can no longer track the package and are not responsible for possible delays.

In order for you to see the real time shipping rates for your international location, you must first enter all of the items you wish to purchase into your shopping cart, then enter your full shipping address. There is no obligation to buy, but this is the only way to see the real time rates for international orders, as each country has a different code and rate.
International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click Below to Get Started:

General Policies
Prices and product availability subject to change without notice. All specials and promotions are limited to available stock. We are not responsible for typographical or website errors.

DGS 9.9 Tax Information
Tax rates are based on the order's ship to address:
CT - 6% on applicable items, shipping is taxable  
MA - 6.25% on applicable items
NJ - 7% on applicable items