UPS Ground shipments originating from the Connecticut Area
These shipments include our full line of grips, apparel, posters, and many accessories.

Orders for small packages (under 165 lbs and under Package Carrier minimum size requirements) are shipped primarily from our Connecticut location.  Some items are drop-shipped directly from partner manufacturers. 

DGS (Gymsupply.com) will ship orders within 48 hours of receiving. Our best effort is to ship orders the same day when placed before 3 p.m. EST. Monday-Friday. Orders received Friday after 3 p.m. and weekends will ship the following Monday, excluding Holidays.

Standard shipping can take 5 to 10 business days. Please refer to the shipping map below for estimated ship days. Saturday, Sunday, and holidays do not count towards order processing or shipping time. DGS will choose the best method to ship your small package.  UPS/Fed Ex will not deliver to a PO Box or an APO/FPO. Orders to these addresses will ship via USPS.

USPS

Motor Freight
Orders for larger items that do meet the size and weight requirements of our regular Package Carriers will ship via Motor Freight and will ship in 3 - 4 weeks from date of order.  Freight carrier will be determined by destination and the best rates available. Gymsupply.com will contact our customers with trucking company's contact information and delivery tracking information.  Customers are responsible to communicate with the trucking company dispatch to schedule large item deliveries.  DGS (Gymsupply.com) cannot guarantee freight company delivery schedule. Customer is required to provide help to unload deliveries. Contact Gymsupply.com at 1-800-932-3339 or info@gymsupply.com with freight questions or concerns.   Please contact Gymsupply.com with special delivery concerns or requests.   

Customer is responsible to carefully inspect all freight packages and items for damage upon delivery. If damage is noted customer can choose to refuse the delivery of the damaged items. If you choose to accept damaged items you must sign for the items as damaged (describe damage) on the freight Bill of Lading (delivery receipts) in the presence of the driver. Make sure the driver agrees and signs as well. Ask the driver for the freight company Damage Freight Claims Department information so you can claim your damage directly with the freight company.

DGS 9.9/Gymsupply.com is not responsible for freight damage and all damage claims must be filed directly by the customer in a timely manner with the freight company.        

Expedited Shipping
Express shipping requests are always given our top priority. Please note that express shipping can still take up to 4 business days as weekends and holidays are not calculated in express shipping times.

International Shipping:
International orders ship via USPS Express, First Class or Priority International.  Please note: Restrictions on order dollar amount, size of shipping boxes, and even certain fabrics prohibit some items from being shipped to certain countries. Additional local taxes and or duty charges may apply upon delivery.

We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.

Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.

This process saves international customers up to 82% off typical international shipping rates.

• 1. Shop for your items on our website and add them to your cart.
• 2. Setup your Bongo International account by clicking the below image.
• 3. After signup, Bongo will provide you with your very own US address.
• 4. Back at our site, proceed to checkout.
• 5. Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address.
• 6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
• 7. Choose your domestic shipping method, and Place Order.
• 8. Once completed, finish your verification process with Bongo.
• 9. Bongo will take over from here, so communicate directly with them for delivery of your order.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

General Policies
Prices and product availability subject to change without notice. All specials and promotions are limited to available stock. We are not responsible for typographical or website errors.

DGS 9.9 Tax Information
Tax rates are based on the order's ship to address:
CT - 6% on applicable items, shipping is taxable  
MA - 6.25% on applicable items
NJ - 7% on applicable items